How the council ensures it gives the best customer service
Ensuring residents and businesses receive the best customer experience is what drives Three Rivers District Council, Mandy Baker, customer service manager, said
It’s National Customer Service Week – and the council is joining in the celebration by highlighting the amazing customer service it provides and the people who deliver it. This week’s theme is ‘service with respect’ – how organisations give customers the respect they deserve.
Mandy Baker explains her and her team’s vital role within the council, how they respect customers and the diversity of enquiries they receive daily from customers.