Accessibility statement

Accessibility statement for

This accessibility statement applies to

This website is run by Three Rivers District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • headings are not structured
  • colour contrast is not sufficient
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email
  • Call 01923 776611

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Customer Services Centre by emailing or call 01923 776611.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here. 

Technical information about this website’s accessibility

Three Rivers District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible.

  • There is no visible keyboard tab focus
  • Grey placeholder text in the search bar fails with white.
  • Some links do not have accessible text
  • Refers to the search bar. It does not have accessible text such as a label.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

A new website is currently in development. We will update this page with an indicated timeframe for launching the new site when this becomes available. The new website is being designed to meet all accessibility standards.

Disproportionate burden

(Not applicable)

Online forms and My.Threerivers customer portal

Our online forms and My.Threerivers customer portal are are built and hosted through third party software and ‘skinned’ to look like our website. This third party software is not yet fully accessible. Some form fields are missing a label, which can make them difficult to navigate with a keyboard. Also when using the tab key to jump between elements, some links and buttons are not highlighted on focus.  We are in contact with the supplier about when issues will be fixed.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any PDFs or Word documents published since this date will be fixed or replaced with accessible HTML pages when a new website is launched.

Live video

We do not plan to add captions to any live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

 We will  test the site on an on-going basis using both automated and manual testing to identify and assess problems.

Fixing our online services

Where third party customer platforms provide online services for our customers and aren't yet fully accessible, we're in contact with the supplier about when issues will be fixed

Preparation of this accessibility statement

This statement was prepared on 1 April 2023 and will be reviewed annually.

We last tested this website on 10 March 2022. We tested a sample of our most used webpages and other content, ensuring that the sample included examples of every component we use across the site.

We have Siteimprove web monitoring software in place to check and monitor the whole sites accessibility.