Contact us

We aim to give a full response to your enquiry within 10 working days. 

You can make payments, applications, requests and report faults through a single sign-on portal/account for all council services at

You can also contact the call centre on 01923 776611 from 8.30am to 5.30pm, Monday to Thursday, and 8.30am to 5pm on Fridays (excluding Bank Holidays) (calls may be recorded and monitored).

The visitor centre is open from 9am to 4pm, Monday to Friday (excluding Bank Holidays) and is located at Three Rivers House, Northway, Rickmansworth, Herts WD3 1RL.

Emergency contacts

If you need to contact us in an emergency, you can call us on 01923 776611.

During working hours (8:30am to 5:30pm, Monday to Thursday, and 8:30am to 5pm on Friday - excluding Bank Holidays), you will be connected to our Customer Services Centre. Outside of these hours, your call will be automatically transferred to our out-of-hours service, which is provided by Hertfordshire Constabulary, who can provide assistance or advice with emergency situations only.

For regular and up-to-date information on council news and community events happening in and around Three Rivers local to you:

Follow us on Twitter @ThreeRiversDC and Facebook.

If English is not your first language and you need help understanding a letter, document or bill, we can help. If you need any information from this website translating, you can use our online contact form.

You can also use Accessibility tools in the menu bar to translate pages on this website.