Support for residents during Covid-19


Clinically Extremely Vulnerable (Shielding) Support

 If you’re shielding and have recently received a letter from the government, complete the shielding support form to:

  • access priority supermarket deliveries
  • ask for someone to contact you about any local support that’s available
  • update your contact details.

If you can’t access the form, or you’d like to discuss support options, call HertsHelp on 0300 123 4044, email or visit

Financial support for residents who are self-isolating

The Government has announced a new package to support and enforce self-isolation.

You can now apply on-line for a Test and Trace Support Payment (standard scheme and discretionary scheme) by clicking here.

See the Standard Test & Trace Support Payment Policy.

See the Discretionary Test & Trace Support Payment Policy.

If you have any queries in connection with making a Test & Trace Support Payment application please contact the Benefits Team on 01923 278501.

Current Guidance

The latest government guidance is here.

Current Local Covid Figures

The latest local covid-19  figures can be found here.

Support with food & medicines

Foodbanks give three days of emergency food to local people in crisis. In Three Rivers we have the Rickmansworth Foodbank and Watford Foodbank.

Rickmansworth Foodbank

The Rickmansworth Foodbank is run by the Mill End Community Trust. Visit the website for more information Donations are welcomed.

Watford Foodbank

The Watford Foodbank operates in various locations including South Oxhey. For information visit Donations are welcomed.

Watford and Three Rivers Trust (W3RT)

W3RT has a volunteer personal shopping service if you are unable to leave the home a volunteer can do your shopping or pick up medicines for you. For help complete a request support form.

Herts Help

Herts Help can register you for a DEFRA account, this will give you a priority slot with either Tesco or Iceland. You can register on the Herts Help online request form or you can visit, email or call Herts Help on 0300 123 4044. Herts Help has now moved to a seven-day service, 8am to 8pm every day.

Three Rivers District Council

We can also support people with numbers for telephone deliveries and link them up with volunteers, as well as our crisis pathway for those that are unable to afford food.

If you need support for food, essential supplies, walking a dog, or just need someone to talk to on a regular basis because you are on your own, you can register on the Council’s request support form or by ringing our Customer Service Centre on 01923 776611. Our call centre is open:

  • Monday - Thursday 8.30-5.30
  • Friday - 8.30-5.00
  • Saturday and Sunday CLOSED

All requests received online will be processed by Watford and Three Rivers Trust within 24 hours. 

Three Rivers District Council is working in partnership with Watford and 3 Rivers Trust to deliver services to people in our District. Details will be shared with them to respond to. They can arrange for:

  • Emergency food supplies and prescription deliveries
  • Support in getting food and other essentials delivered
  • Support walking dogs
  • Ongoing telephone support work

You will be contacted by Watford and Three Rivers Trust in the first place, and then matched with the most appropriate support service. 

Support in your local area (Covid groups)

There are several Covid-19 support volunteer groups working across the District to help vulnerable residents. Contact details for each group can be found here.

Watford and Three Rivers Trust (W3RT) Support

There is a wide range of support provided by W3RT to the local community. This includes support to vulnerable and isolated adults through regular wellbeing calls. Providing advice to the local Covid area support groups. Coordinating personal shopping and dog walking. For help and advice complete a request support form.

Social care

Anyone currently using a social care service should expect that to continue. If you encounter issues you should speak to your current care provider first or call Hertfordshire Adult Social Services on 0300 123 4042 for other urgent care needs.

Support with mental health & wellbeing

We have a dedicated page for Mental Health & Wellbeing detailing the services available as a result of COVID-19, Where to access support, advice on mental wellbeing and suicide as well as Mental Health Services for Children and Young People.

Domestic abuse

Our dedicated Domestic Abuse page provides you with key information on where to get support for many different forms of domestic abuse, together with how to report abuse (including discreet methods).

Isolated or Living Alone

On this page you will find contact details and information for organisations supporting those who might feel lonely, isolated or cut off from society due to coronavirus.