Parking penalties

Penalty charge notices, for both on street and off street car parks owned by the council, are enforced by Hertsmere Borough Council's civil enforcement team. This service is operated in accordance with the Traffic Management Act 2004. 

Pay your parking penalty

If you wish to pay the penalty, you can use the automatic payment line to pay by debit or credit card by telephoning 03300880997 (24 hours a day/7days a week). Have your vehicle details, debit or credit card details and penalty charge number available.

You can also make your payment online.

If you have any other enquiries, you can contact the Parking Service by telephoning 0208 207 7422

For any further assistance you can also email us at

Parking penalty appeals

This information applies only to Penalty Charge Notices issued on behalf of Three Rivers District Council. It gives details of how and under what circumstances you can appeal against a parking ticket issued in the Three Rivers district.


If you disagree with your parking ticket you are advised to first write, within 28 days of it being issued, to Three Rivers Parking Services, Hertsmere Civic Centre, Elstree Way, Borehamwood, WD6 1WA quoting the Penalty Charge Notice number and giving your full postal address, or use our online service. You should say why you believe you are not liable to pay the penalty and you must give a valid reason.

Typical reasons that are not normally accepted are:

  • that the parking restrictions were unfair
  • that you had gone to get change for a pay and display machine
  • that you had only parked for a few minutes
  • that you were not causing an obstruction
  • that there was nowhere else to park
  • that you were delayed
  • that you had a residents permit for another vehicle
  • that you were not aware of the parking restrictions

We will respond to your letter, in writing, usually within 14 days of receipt, and inform you whether it has been accepted or not. We cannot deal with appeals over the telephone. Please note, the Council will respond via email where possible.

If your reason is accepted, you will not have to pay the charge.

If your reason is rejected and you have acted quickly following the issue of the ticket, you will usually be given a further 14 days to pay at the discounted rate of £25 or £35, depending on the severity of the contravention. If payment is not made within 14 days, or, if you wish to pursue the formal appeals process, you should be aware that you will lose the opportunity to pay at the discount rate. Do not pay the penalty if you wish to proceed to stage 2. NB. If you decide to pay the penalty at the discount rate of £25 or £35, you will not be able to challenge or appeal the penalty further.


If we do not accept your explanation and you do not pay the penalty charge, you (or the registered keeper of the vehicle, if different) will receive a Notice to Owner saying that there is a further 28 days to pay the full penalty charge (£50 or £70, depending on the severity of the contravention) or giving you the opportunity to make formal representations to the Council.  The notice is issued in accordance with the Traffic Management Act 2004.

You can then write in to the Council to make formal representations against the Penalty Charge Notice on the Notice to Owner, or submit a formal representation using our online service, on the following grounds:

  1. The alleged contravention did not occur.
  2. The vehicle was owned by someone else at the time of the contravention.  You will have to provide proof of the date of sale or purchase.  If the vehicle has been sold, you will need to give the name and address of the buyer so that the Council can contact the new owner.  It is not acceptable to simply say the vehicle was sold to somebody else without proof.  Proof that you have cancelled or changed insurance may help the Council to decide.
  3. The vehicle was taken and parked without your consent.  This does not cover cases such as lending the car to a friend, who then parks illegally or a vehicle, which is parked illegally whilst in the hands of a vehicle repair or service business.  If your car was stolen, the Council will require details of the crime reference number and the name of the police station to which the crime was reported or a letter from an insurance company.
  4. The vehicle was hired to someone else at the time under a formal hire agreement.  The Council will need to see a copy of the agreement.
  5. If the amount shown on the Penalty Charge Notice is incorrect (for instance £50 instead of £70).
  6. There has been a procedural impropriety on the part of the enforcement authority, such as failing to follow the correct conditions of the Traffic Management Act.
  7. The traffic regulation order was invalid, ie the Council had not followed the proper legal steps in making the order.  If your argument is that the signs or road markings were incorrect you should use ground 1 overleaf (the contravention did not occur).                                                                             
  8. The penalty has been paid. You will need to supply the relevant proof.

The Council will then carefully consider your representation, including any mitigating circumstances and all relevant facts.  They will refer to computer records and notes made by the parking attendant.  If the Council finds in your favour, you will be informed and the penalty Charge Notice will be cancelled.

Do not ignore your Notice to Owner – this is your last chance to make representations and appeal.  If you receive a Charge Certificate you have lost your right to appeal and the charge will be increased to £75 or £105, depending on the severity of the contravention. 


If the Council does not find in your favour you will receive a formal Notice of Rejection together with an appeal form.  At this stage you can appeal to the Adjudicator at the independent Traffic Penalty Tribunal.  The address will be given on the appeal form.

You can only appeal to the Adjudicator after you have received a formal Notice of Rejection and the Appeal Form from the Council.

The decision of the Adjudicator is binding on the Council and on the motorist.

The Adjudicator is restricted by law to considering appeals on the grounds 1- 8 listed in Step 2.

Prohibition of stopping on footways, cycle tracks and verges (Chorleywood)

A map showing the areas in Chorleywood where stopping on footways, cycle tracks and verges is prohibited can be downloaded below.

Footway Prohibition Map (pdf)

The Penalty Charge Cancellation Policy can be downloaded below.

Three Rivers Cancellation Policy - Penalty Charge Notices (pdf)

The Annual Parking Reports can be downloaded below.

Annual Parking Report 2021-22 (pdf)

Annual Parking Report 2020-21 (pdf)

Annual Parking Report 2019-20 (pdf)

Annual Parking Report 2018-19 (pdf)

Annual Parking Report 2017-18 (pdf)

Annual Parking Report 2016-17 (pdf)

Annual Parking Report 2015-16 (pdf)

Annual Parking Report 2014-15 (pdf)

Annual Parking Report 2013-14 (pdf)


Information about the Traffic Management Act 2004 can be downloaded below.

The Traffic Management Act 2004 (Three Rivers) (pdf)

Parking Penalties