Housing Advice and Options

Three Rivers District Council's Housing Service are situated in Three Rivers House, Rickmansworth. Our aim is to help members of the public deal with a range of housing related problems including rent or mortgage arrears, evictions and harassment etc.

As well as Housing Options and Advice, staff also advise and assist with cases of homelessness and threatened homelessness. Our objective is to offer housing options advice and support services which keeps you in your home and prevent homelessness.

Our Housing Advice Officer and Housing Options Officers are available to discuss your circumstances in person at the Council Offices, by phone or via email.

We will make every effort to keep you in your current home if there is a risk of you losing it. Where this is not possible, we will work with you to find a suitable alternative. 

We can offer you advice on a number of areas in an attempt to assist you to resolve your own housing need which includes;

  • Your rights and responsibilities
  • Rent/ Mortgage arrears
  • Resolving disputes with friends and family members who have given notice for you to leave
  • Advice on landlord matters such as disputes, disrepair, illegal eviction and harassment
  • When notice has been given to vacate accommodation and the possession action taken by Landlords/lenders
  • Mutual Exchange/ Housing register
  • Private Renting/ Shared Ownership
  • Supported Housing Projects and Hostels
  • Domestic Abuse/ Violence advice and refuge accommodation

The service is free and is available to anyone in Three Rivers.

Should you wish to speak with a member of the team you can contact us at; 

What happens if I am homeless or threatened with Homelessness?
If you are homeless or facing homelessness the Housing Options Team will talk to you about your circumstances and will try to prevent your homelessness and look at the different housing options that maybe available to you.

If it is not possible to prevent your homelessness a Homelessness Officer will:

  • Ask you about your household, employment, financial circumstances and residential status in the UK
  • Ask you for documentation that relates to your homelessness or the accommodation that you are losing, such as tenancy agreement, letter of exclusion, eviction notice from landlord
  • Discuss with you whether there is a possibility for you to stay in or return to your home

What do I do if I am homeless or threatened with homelessness?  

If you are homeless or faced with the threat of homelessness you should contact the Housing Options Team to discuss your options.

You can either phone the Housing Options Team on 01923 776611 or you can attend the Council offices in Rickmansworth to speak to an Officer.

If you require assistance outside of office hours you can call the Emergency Out of Hours Service on 01923 776611.

Useful contacts

New Hope Trust

New Hope, based in Watford, provides emergency accommodation for homeless people. It also provides a day centre, a night shelter and longer-term accommodation, plus a full range of support services.

New Hope can be contacted on their 24/7 emergency line: 0300 012 0168. You will then be able to speak to a member of the New Hope team who is based at the Sanctuary Night Shelter.

The charity operates an outreach service to engage with rough sleepers in TRDC and Watford. If you are concerned about the welfare and safety of someone sleeping rough in TRDC, please call New Hope: 01923 801382 

Citizens Advice Bureau

Free confidential, independent advice, information and advocacy.

Northway, Rickmansworth

Bridlington Road, South Oxhey

The Old Stables, High Street, Abbots Langley

Tel: 08444 111444



Shelter is a charity that works to alleviate the distress caused by homelessness and housing need.
Free housing advice helpline: 0808 800 4444 (calls are free from UK landlines and main mobile networks)


Homeless Hub

Provided by One YMCA in partnership with Herts Young Homeless Group, Homeless Hub is a single point of contact to access Homeless Prevention Services for 16 – 25 year olds in Hertfordshire.

Tel: 03003 230 130 



Watford Women's Centre

Watford Women’s Centre is a women only space providing a wide range of activities and support for the women using it.

Every Wednesday the Centre has an Advice Session from 12.30 to 2pm, where women can book appointments in advance to see a solicitor or a housing advisor; an interpreter can also be arranged if needed.

29 Charter Place, Watford, Herts WD17 2RU 

Tel: 01923 816229



ASCEND’s work is all about moving people forward, challenging their perceived barriers to education and training; providing people with more choice and control over their lives.

ASCEND also works with young people aged 16 to 25 and has set up the Dig Deep Allotment Project with Farming for All CIC and Step Up with Herts Mind Network.

All Saints Church Centre, Gosforth Lane, South Oxhey, Watford, Herts

Tel: 0208 420 1364

Herts Young Homeless

Herts Young Homeless is an independent charity enabling young people to secure and maintain appropriate accommodation through prevention, crisis intervention and tenancy sustainment.

112-114 The Parade, Watford, Herts WD17 1AU

Tel: 01923 245030


National Centre for Domestic Violence

Available to everybody, free legal advice, completely confidential and legal aid available.

Freephone 0800 9 702070

24 Hour Emergency 0844 8044 999



Herts Help

HertsHelp is a network of community organisations working together. They can help you find the practical support, guidance and information you need to get the most out of life. HertsHelp has one phone number and website address to help you find your way around the 100s of community groups in Herts who may be able to help.

HertsHelp, Hertlands House, Primett Road, Stevenage, Herts SG1 3EE

Tel: 0300 1232 4044