Help in the Home

Please find below a list of organisations that provide help around the house for those who need it.

Hertfordshire Home Security Service provides:

Home Security

  • Advice on home security, including rogue trading advice
  • Home security surveys
  • Fitting/maintaining locks on external doors and windows
  • Fitting/maintaining locks on external garage doors
  • Fitting prikka-strip panels on fencing or walls as well as side and rear gates.
  • Provide advise on how to register with utility companies’ priority services for vulnerable customers

Home Safety

  • Advice on fire safety
  • Fit appropriate smoke alarms
  • Referral of high risk properties to Community Protection

Falls Prevention

  • Advice on falls prevention
  • Securing loose cables and carpets, clearing trip hazards from paths and hallway
  • Marking the edges of steps (by painting)
  • General maintenance to ensure health and safety.

Email:, Telephone Number: 0208 438 2920, Fax number:0208 450 1751


  • Over 60s
  • Registered Disabled
  • Victim of Domestic Burglary
  • Victim of Domestic Violence
  • Those deemed vulnerable due to other factors

Handyperson Schemes

Watford Community Housing has partnered with AgeUK to offer a service for elderly or disabled tenants, to help them to complete small jobs and repairs around their homes.

This service is a quick and easy way to complete those home improvement tasks which would normally be the responsibility of the tenant. This service is available in Watford and Three Rivers. You qualify for the service if you are Watford Community Housing resident and you are:

  • aged over 60 and unable to undertake certain repairs; or
  • 18-59 years old, disabled and unable to rely on your nearby support network for help

Register for the Handyperson service and then Watford Community Housing we will pay for the first hour of labour for two visits per financial year.  

Here are some examples of the small jobs and repairs the handyperson scheme can carry out:

  • Replacement of light shades/bulbs/tubes/fuses
  • Installing doorbells
  • Fitting curtain rails and blinds
  • Fitting shelves
  • Hanging pictures
  • Moving and assembling small pieces of furniture
  • Fitting towel rails
  • Draught-proofing
  • Replacing WC seats
  • Fitting additional locks to door, or other security measures

More information is available via:

Assisted Gardening

Watford Community Housing Trust Assisted Gardening Programme is a free scheme whereby residents can have their grass cut ten times between the first week of April and the last week of October.  The scheme also allows residents to have hedges cut twice throughout the year, once in June, and again in October. This service is available in Watford and Three Rivers.

There is a limit to the number of residents that we are able to accept onto this scheme. The criteria for acceptance onto this scheme is as follows:

  • Must be a Trust tenant and live alone (or with another vulnerable person) AND
  • Have a disability and be in receipt of means-tested benefits (disability for the purpose of administering this scheme includes a chronic medical condition which prevents you from tackling physical jobs effectively)OR
  • Be aged over 65 and in receipt of means-tested benefit

More information is available

Lifeline and Telecare

1) Watford Community Housing Trust lifeline and telecare services provide from a basic emergency support unit to a full home environment system covering smoke detectors, bed and chair occupancy sensors, pill dispensers, fall detectors, flood detectors, property exit sensors, carbon monoxide sensors and gas detectors. More information is available at:

2) Hertfordshire telecare services are available anywhere in Hertfordshire and according to need can include, community alarm, smoke detector, movement sensor, fall detector, gas detector, flood detector, bogus caller button, property exit sensor, and bed sensor. More information can be downloaded in the leaflet. telecare (472 KB) - DOWNLOAD

3) Herts Careline’s community alarm and telecare service is available to all living in Three Rivers District and the whole of Hertfordshire. Their partnership with Herts County Council allows then to offer significantly subsidised services. They already support the independence of over 200 residents in the district, and 16,000 county-wide, they offer:

  • Community alarm and pendant
  • Telecare -smoke, heat, carbon monoxide, flood and fall detectors
  • Door sensors, pill dispensers, bed, chair and floor mats
  • A portable pendant and location service for outside the home
  • Specialist equipment for those living with complex needs – dementia, epilepsy, neurological conditions, learning disabilities, mobility issues etc. 

Herts Careline’s service gives those in later life the freedom to retain their independence in their own home, with the peace of mind that if they fall or become unwell, they can get reliable help quickly, 24/7. Find out more by downloading their brochure, calling 0300 999 2 999 or visit

 Hertfordshire Age UK – provides a range of services to support independent lining. 

More information is available at Services include:

- In Touch – a free telephone support service
- Healthwise – a programme for people with early dementia and depression
- GP Link – help and advice from a GP surgery
- Home Matters – a free service to enable people to organise their finances
- Hospital discharge scheme
- Information and advice line
- Legal surgeries
- Mental Health hospital discharge
- Telephone Club – free service providing friendship to those that are alone or isolated
- Visiting scheme – free service which provides friendship and support in the home.