Customer Service Representative

Full Time (37 hours per week)

Rickmansworth, UK

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood is a short drive away.

At a glance
• 700 historic assets and 22 conservation areas, 77% of the district is in the Green Belt.
• 1,914 NNDR registered businesses with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start ups with a highly skilled and trained workforce, high
employment levels with GVA and weekly earnings above average

Our Customer Service Centre (CSC) has a vacancy for a new enthusiastic team member who has the commitment, drive and passion for customer care, to join us and work alongside the other team members.

The role involves providing excellent customer service, through responding to a wide range of enquiries, to all our customers who contact us either through our digital communication platforms, emails, telephone or face-to-face in our Visitor Centre.

You should have a flair for giving excellent customer service and to be able to demonstrate a high standard of communication including written, verbal, and IT ability. All training for this position is delivered in-house which ensures you have the support and knowledge to deliver the service.

A flexible approach is required to cover shifts across our opening times of 8.30am–5.30pm Monday to Thursday and 8.30am -5.00pm Friday.

We invest in our staff and operate an academy approach, which means that when vacancies arise in other council departments our CSC staff will have gained knowledge and experience in those services to confidently apply for those roles.

£25,878 to £27,344 per annum. We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 30 days, a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle to work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

Should you require further information please contact Mandy Baker, Customer Services Manager 01923 776611.

Closing date for applications is 22nd January 2023.

To apply for this role, please click here.

Please note - we may close this role early if we receive an unprecedented volume of applications.