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Customer Service Representative

17th June 2022

Customer Service Representative – 3 Full Time (37 hours)

Salary: £23,953 per annum

Rickmansworth, UK

About Three Rivers District Council
Three Rivers District in Southwest Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages, and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood is a short drive away.
At a glance:
-700 historic assets and 22 conservation areas, 77% of the district is in the Green Belt.
-1,914 NNDR registered businesses with the economy providing 39,000 jobs
-Very low crime rate
-The district ranks highly for business registrations and startups with a highly skilled and trained workforce, high employment levels with GVA and weekly earnings above average

The Role:
We are seeking experienced, motivated and enthusiastic customer service professionals to become part of our busy customer services team based in Rickmansworth (n.b. this role will require you to split your working week between Three Rivers House and working from home).

Excellent communication, numerical and ICT skills are essential, together with a proven ability to deliver a high standard of customer service. You will need to have the ability to deal effectively with people from a range of backgrounds via all council communication channels.

You will need to be flexible to work shifts across our opening hours of 8.30am–5.30pm Monday to Thursday, 8.30am -5.00pm Friday.

What we offer:-
We invest in our staff and operate an academy approach, which means that when vacancies arise in other council departments our CSC staff will have gained knowledge and experience in those services to confidently apply for those roles.
We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 30 days, a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle to work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

Closing Date:
3rd July 2022 – please note we may close this role early if we receive an unprecedented amount of applications.


For an informal discussion about the post, please contact Mandy Baker, Customer Services Team Manager (T:) 01923 776611.

A basic DBS / Enhanced DBS check will be carried out for this post

Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether or not they have been shortlisted. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume your application has been unsuccessful.

Please apply here: