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Customer Service Representatives

What we are looking for:-

We are seeking experienced, motivated and enthusiastic customer service professionals to become part of our busy customer services team based in Rickmansworth.

Excellent communication, numerical and ICT skills are essential, together with a proven ability to deliver a high standard of customer service.  You will need to have the ability to deal effectively with people from a range of backgrounds on the telephone in our Call Centre, and face to face with visitors to the Council’s offices

You will need to be flexible to work shifts across our opening hours of 8.30am–5.30pm Monday to Thursday, 8.30am -5.00pm Friday.

What we offer:-

Starting salary £21,931 

We invest in our staff and operate an academy approach, which means that when vacancies arise in other council departments our CSC staff will have gained knowledge and experience in those services to confidently apply for those roles.  Some of our recent successful moves have seen CSC staff move to HR, Planning & Housing.

We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 30 days, a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

Closing Date: 27th January 2019

How to apply:-

Please download an application pack to the right of this advert

For an informal discussion about the post, please contact Billy Hall, Customer Services Manager (T:) 01923 727270.

Successful candidates will be required to pass a Non Police Personnel Vetting (NPPV) Level 2

Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether or not they have been shortlisted. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume your application has been unsuccessful.

Completed applications should be emailed to the Shared HR Service for Watford Borough and Three Rivers District Council jobs@watford.gov.uk or returned to Human Resources at Watford Town Hall.

Please click here to complete the Equal Opportunities Monitoring Form

Strongly committed to equality of opportunity in employment and in service. We encourage applications from all sectors of the community.