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Coronavirus (COVID-19)

Service Updates

As the situation with coronavirus is constantly evolving, we are ensuring that essential services continue to be delivered as a priority. We request that you use our online services where possible. Regular updates are being provided on this page of the website.

Our absolute priority is to protect the health and safety of our residents, our customers and our staff.

Three Rivers House Rickmansworth will be closed until further notice. We have a number of services available online at my.threerivers.gov.uk. Also our Customer Services phone lines 01923776611 will be staffed but please keep calls to an absolute minimum as far as possible.

Please bear with us and look out for our updates about our services and what you may be able to do to help us and our local communities here in Three Rivers, whilst following the latest government advice.

Abandoned vehicles

This service has been suspended until further notice.

Businesses

The Government has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19. Details are published here.

Three Rivers District Council is looking at doing everything it can to support local businesses of all sizes through these unprecedented times.

Cemetries

The two Council cemeteries are now closed to the public, except for funerals.

Council Tax

The Council's policy for Council Tax Hardship Fund Scheme can be downloaded below. The Council Tax team are now processing adjustments to Council Tax accounts.

Council tax: COVID-19 hardship fund 2020 to 2021 (pdf)

Elections

The Government has postponed all elections that were due to take place on 7 May 2020. They are now scheduled to be held in May 2021.

Hertfordshire Building Control

Hertfordshire Building Control is currently and will continue to provide a full building control service throughout the period of the Coronavirus pandemic. If you are carrying out building work of a controllable nature, including if you are doing it yourself, you will need to ensure compliance with the Building Regulations. Applications for Building Regulations approval can be found at the following link:  https://online.hertfordshirebc.co.uk/.   

Please also be aware that if you are in the middle of building work the current situation does not remove the requirement to ensure that Building Control inspections are carried out at the relevant intervals. They will advise how inspections proceed. Hertfordshire Building Control Limited are available to homeowners and developers to provide this service.

They are working closely with local partners to respond to and minimise the impacts of COVID-19 on our communities. This includes regular meetings with services and government agencies responsible for leading different parts of the response. The delivery of many of the council's services involves contact with residents in their homes and out and about in the community. They are following all latest government guidance and taking extra care to protect residents, and our staff delivering those services.

Housing

The service is focusing on priority services which is homelessness and temporary accommodation.

Allocations are still being done through the Housing Register, however, some Housing Associations have stopped letting properties during this time. Therefore, there are likely to be fewer properties advertised each week.

Medical assessment forms completed by customers will take longer to be assessed that usual. This is because the Council submits these to an independent GP, who is understandably dedicating the majority of her time to the NHS. Medical assessments can continue to be submitted but will be assessed as and when they are able to be. Please bear with us during this time and any priority awarded will be dated appropriately.

If you see anyone that you think may be rough sleeping, please report to Streetlink (https://www.streetlink.org.uk/). This will log the details of the location to send through to the team so that we can try to help.

Leisure Services

The following services have now been closed:

  • All Adult, Family and other Children's activity programmes run directly by the Council are currently suspended until further notice.
  • The Easter playschemes have been cancelled.
  • All sports and leisure centres
  • Aquadrome Café
  • Café at Leavesden Country Park
  • Outdoor gyms
  • Play areas and playgrounds
  • Rickmansworth Golf Course
  • Skateparks
  • Tennis Courts/Multi use game areas
  • Watersmeet is closed until further notice
  • The car parks at Rickmansworth Aquadrome and Leavesden Country Park are closed to the public

Parking

See information about the temporary suspension of parking charges and enforcement

Pest Control

This service is temporarily suspended.

Planning

The face-to-face Duty Planning Service has been temporarily suspended. You can still e-mail enquiries@threerivers.gov.uk or telephone 01923 776611.

Refuse and Recycling

Updates about changes to rubbish and recycling collections and advice for anyone with confirmed or possible coronavirus (COVID-19).

Following the government's announcement, all of the household waste recycling centres run by Hertfordshire County Council are closed until further notice, click here for updates

Please follow the advice below on how to store your waste if you have confirmed or possible coronavirus (COVID-19):

  • double bag all waste that contains tissues, face cloths etc and store this securely in your refuse bin
  • please do not leave this waste in communal areas until it has been stored for at least 72 hours 

Our bulky waste collection service has been temporarily suspended.

  • Garden waste collections are suspended from Monday 30 March. New sign-ups for garden waste will remain closed at this time.  We are aware many residents have paid for this service and we will provide an update on this in the near future 
  • We are asking all residents to place their food waste into the refuse bins at the current time. The refuse bins will remain fortnightly, as per the collection calendar. The week commencing 30 March is refuse week across the district (week A) 
  • The recycling bin will now be emptied fortnightly. This fortnightly collection will alternate with refuse, therefore the next recycling collection will take place during the week commencing 6 April  (please follow week B on the collection calendar).

Please see Frequently Asked Questions for more information about changes to the refuse and recycling collections.

Collection calendars can be viewed at  www.threerivers.gov.uk/egcl-page/refuse-and-recycling-calendars 

St Albans Hospital 

The Minor Injuries Unit (MIU) at St Albans City Hospital is closed temporarily as from 3/4/2020 to allow West Herts Hospitals NHS Trust to direct clinical staff to treat its sickest patients.

Street Sweeping

This service has been suspended until further notice.

Textile Collections

This service has been suspended until further notice.


Other guidance, advice and assistance

Please visit the government website for the latest information on the COVID-19 situation in the UK

If you think you have symptoms, visit www.111.nhs.uk to check what action you should take.

Stay at home advice: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Frequently asked questions and answers on what the public can and can’t do during the COVID-19 outbreak

Q&A from Public Health England on coronavirus: https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

Hertfordshire County Council has also compiled a set of useful links from trusted sources. This page includes information on how to avoid catching and spreading COVID-19.

The situation is fast-moving; please make sure you check regularly for the latest updates.

Children and education

DfE guidance for school and colleagues to support them keeping children safe, including online, guidance on vulnerable children and young people, updated guidance on school children with new sections on vulnerable children and safeguarding in schools, colleagues and other providers.

Links to some useful websites to keep your children and you busy (pdf)

Guidance for households with possible infection, staying at home and away from others, and protecting vulnerable people (shielding)

Domestic abuse

The Government has published guidance on support for victims of domestic abuse and domestic abuse safe accommodation provision.

Mental Health and Wellbeing

Guidance for the public on mental health and wellbeing.

Prepayment energy meter

Have a pre-paid energy meter - then your supplier will try to help you find ways to keep your energy supply connected if you can’t top up your meter because of coronavirus. If you can't top up, please tell your supplier as soon as possible, their contact details are on their website or on your bill. Advice on what to do If you:

 Scams

Beware of Coronavirus scams and council tax scams - please do not give out any bank details.


 This page was last updated on 6 April 2020