Contact us

We aim to give a full response to your enquiry within 10 working days. However, there may be a delay in our response to some enquiries due to the continuing impact of Covid-19. We are working hard to balance the delivery of critical services while keeping people safe. Thank you for your patience and understanding.

You can make payments, applications, requests and report faults through a single sign-on portal/account for all council services at my.threerivers.gov.uk

• You can use our contact us form
• Contact us if you have a media enquiry
• Contact the Council Tax department
• Contact the Business Rates department
• Compliments and complaints procedure
• How to contact local councillors

The Call Centre  is open from 8.30am to 5.30pm, Monday to Thursday and 8.30am to 5pm on Fridays (excluding Bank Holidays) and can be contacted on 01923 776611 (calls may be recorded and monitored).

Emergency contacts

If you need to contact the council in an emergency the telephone number is 01923 776611.

During working hours (8:30am to 5:30pm Monday to Thursday and 8:30am to 5pm on Friday - excluding Bank Holidays) you will be connected to our Customer Services Centre. Outside of these hours your call will be automatically transferred to the council’s out of hours service, which is provided by Hertfordshire Constabulary, who can provide assistance or advice with emergency situations only.

Follow us Twitter @ThreeRiversDC and Facebook.

If English is not your first language and you need help understanding a letter, document, bill, etc, we can help. If you need any information from this website translating you can use our online contact form

You can also use the Google Translation service to translate pages on this website.