Complaints about Hackney Carriage or Private Hire vehicles and/or drivers
Licensed hackney carriages and private hire vehicles provide a valuable service to the public. If as a passenger you wish to complain about a taxi or private hire vehicle and/or driver then please try to record the drivers badge number and/or plate number. You can then address the matter directly with the driver or contact their operator. Often this can bring a swift resolution to issues.
If this does not resolve the matter and you would like us to investigate a complaint about an incident involving a driver, vehicle or operator, please complete this online form
Complaints will be investigated by a licensing officer. Please note that unfortunately we cannot open an investigation in response to a verbal complaint - we require the details in writing. Please provide as much information you can remember including time of day, start and finish point of the journey etc.
When to complain to the police
If your complaint is in relation to an alleged offence, such as reckless driving, you should complain to Hertfordshire Police by calling 101.
If you believe that you left an item of property in a taxi or private hire vehicle, and you pre-booked your journey, we recommend that you first contact the operator you booked with, as they can check with the driver to see if anything was left in the vehicle, and will often hold property for a short time for you to collect.
Valuable items, such as electronic devices, jewellery, wallets/purses, or official documents, which are left in a taxi or private hire vehicle must be taken by the driver to a police station as soon as possible. The police will no longer accept lower value items, such as clothing, umbrellas or books.
You can contact Hertfordshire Police to report an item of lost property, or to check whether an item has been handed in, using the non-emergency telephone number, 101.