Community and Environmental Services
The Community and Environmental Services Directorate has six departments providing various customer orientated services.
Comprising: Leisure and Landscaping Services and Environmental Protection.
The Leisure and Landscaping Services section provides a variety of leisure activities across the district which include:
- Arts and Culture
- Children and Young People
- Sport and Health
- Activities for Disabled People
- Watersmeet, versatile venue hire
- Leisure Venues
The section is also responsible for parks and open spaces, such as parks, woodlands, country parks, local nature reserves, commons and heathland which includes trees in Authority ownership, Tree Preservation Orders and implementation of our Woodland Management plans.
The Environmental Protection section is responsible for the collection of refuse and recycling. The section is also responsible for environmental maintenance around the district, such as dealing with animal control, abandoned vehicles, flytipping, graffiti removal and street sweeping. The section also manages the two cemeteries in the district.
The department is managed by Ray Figg, Head of Community Services
Telephone: 01923 776611 E-Mail: firstname.lastname@example.org
Customer Services Centre
The Customer Services Centre provides a front line Callcentre, Reception and One Stop Shop service for the Council on behalf of all its services.
The department also manages the corporate complaints procedure.
The department is managed by Billy Hall, Customer Services Centre Manager
Telephone: 01923 776611 E-Mail: email@example.com
The Housing Services section deals with the statutory homelessness function and promoting housing options and choice for people who wish to be housed in the District, including management of the Council’s Choice Based Letting Scheme. The department also provides Residential Environmental Health services, including Pollution Control and Housing Standards services.
The department is managed by Kimberley Grout, Head of Housing Services
Telephone: 01923 776611 E-Mail: firstname.lastname@example.org
The Planning Policy department is responsible for preparing, reviewing and adopting relevant parts of the statutory Development Plan (formerly Local Development Framework) for Three Rivers.
The department is also responsible for preparing and reviewing the Housing & Development Strategy for Three Rivers and providing a conservation service.
The department is also responsible for producing, reviewing and implementing a strategy and action plan on sustainability and climate change locally, reducing carbon emissions and promoting sustainable transport.
The department is managed by Claire May, Head of Planning Policy
Telephone: 01923 776611 E-Mail: email@example.com
Property and Major Projects
This department deals with all aspects of assets and property owned by the Council and facilities management of Council offices. The department is also responsible for dealing with traveller and other illegal incursions on to council and private land. The department also runs major projects undertaken by the Council, such as the South Oxhey Initiative.
The department is managed by Alan Head, Head of Property and Major Projects
Telephone: 01923 776611 E-Mail: firstname.lastname@example.org
The Regulatory Services department includes Development Management, which is responsible for the processing of planning and associated applications required under Town and Country Planning legislation. The department also deals with appeals related to the granting or refusal of planning applications and the discharging and enforcing of the conditions associated to planning applications and dealing with unauthorised development.
The Environmental Health Commercial Standards section provides Health and Safety and Food Safety and Hygiene services.
The department is also responsible for Licensing, Land Charges and the management of the car parking service, provided by Hertsmere Borough Council.
The department is managed by Kimberley Rowley, Head of Regulatory Services.
Telephone: 01923 776611 E-Mail: email@example.com