Apprentice Customer Service Centre Representative

About Three Rivers District Council
Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood is a short drive away.

At a glance
• 700 historic assets and 22 conservation areas, 77% of the district is in the Green Belt.
• 1,914 NNDR registered businesses with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start ups with a highly skilled and trained workforce, high employment levels with GVA and weekly earnings above average

The Department: Customer Service Centre

The Role: Customer Service Centre Apprentice

A great opportunity has risen for two 18 month Apprenticeship positions within our Customer Service Centre team. The role requires you to enroll onto the Keits Customer Service course and to successfully complete the programme. More information on the module can be found here

You will learn how local government is run and get the opportunity to gain working knowledge through the many different services Three Rivers District Council Customer Service Centre supports, dealing with enquiries through a variety of media, including telephone contact and admin duties whilst studying for this qualification.

We are looking for individuals who are ready to learn, are proactive and can work using their own initiative with appropriate guidance. The Apprentice must have a keen interest in customer care and have the drive and motivation to succeed in delivering the required results.

We offer an excellent benefits package, including competitive salary while you learn and gain valuable experience in the public sector, 28 days holiday, a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle to work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

Closing Date: 26th March 2023

For an informal discussion about the post, please contact Mandy Baker, Customer Services Manager, (T:) 01923 776611

A basic DBS check will be carried out for this post. 

To apply for this role, please click here.