Rubbish and recycling in blocks of flats

Advice for housing associations, landlords and managing agents

We only collect bins containing the correct items. If a recycling bin contains items that cannot be recycled, it will not be emptied.

If a recycling bin is contaminated by non-recyclable items, you will need to arrange for it to be emptied. You can do this independently or ask us to empty the bin for a fee. Contact us at for pricing.

If you decide to use an independent waste carrier, you must ensure they are licensed to carry and dispose of waste. You can check this on the DEFRA website.

Make sure you clearly explain to residents which rubbish goes in which bin to avoid contamination and dumping. You can download our poster on rubbish bins and recycling (PDF, 1 MB) to put up in communal areas.

Fly-tipping in bin stores

Rubbish that is dumped on the floor in bin stores is classed as fly-tipping and will not be collected. You can download our poster on fly-tipping (PDF, 2 MB) to put up in the bin store areas.

If rubbish dumped on the floor in bin stores is blocking access to the bins, they will not be emptied. We will return on the next scheduled collection day and will empty the bins once the area has been cleared.

Tenants moving out

Ensure tenants who are moving out do not use the communal bins to dispose of moving-out rubbish. Tenants can request a bulky waste collection of unwanted items.

If a tenant moves out and leaves waste behind, this waste becomes the responsibility of the landlord.