Report a missed bin collection
Let us know if your bin has not been emptied
You can report a missed bin collection within 48 hours of the collection being missed.
You can only report a missed collection if the collection for your road has been completed. If a collection is not showing as completed, it means our bin collection crews have not finished their round yet.
Before attempting to report a missed collection, you should make sure:
- your bins were placed at the edge of your property at 6am on the day of your collection
- your bins were not overfilled
- each of your bins contained the right items
If none of the above applies and we have missed your bin collection, we will return within 48 hours to collect it.