Report a missed bin collection

Let us know if your bin has not been emptied

You can report a missed bin collection within 48 hours of the collection being missed.

You can only report a missed collection if the collection for your road has been completed. If a collection is not showing as completed, it means our bin collection crews have not finished their round yet.

Before attempting to report a missed collection, you should make sure:

  • your bins were placed at the edge of your property at 6am on the day of your collection
  • your bins were not overfilled
  • each of your bins contained the right items
Report a missed collection

If none of the above applies and we have missed your bin collection, we will return within 48 hours to collect it.