Compliments and complaints

Guidance and information on our compliments and complaints procedure and policies

In this section

Compliments and complaints

At Three Rivers District Council, we aim to provide high quality services to our customers. On occasions, however, things can go wrong. We want to know when our services have gone wrong, so that we can put things right and learn from our mistakes.

The council considers comments and complaints as opportunities for customers to provide valuable feedback, and for the council to improve its services.


These policies outline the aims of the council in dealing with complaints and sets out what the customer can expect when making a complaint regarding a council service.

TRDC Corporate Compliments & Complaints Policy (PDF)

TRDC Vexatious Unreasonably Persistent Complaints Policy (PDF)

Making a compliment or complaint

The quickest and easiest way to make a compliment or a complaint is by using the online Compliments or Complaints form.

If access to our website is not possible, a complaint can be made in one of the following ways:

By email:
By telephone: 01923 776611
In person: In the Visitor Centre at Three Rivers House
By letter addressed to: Complaints, Three Rivers District Council, Three Rivers House, Northway, Rickmansworth, WD3 1RL

Other help

You can contact your local councillor at any stage of the complaints procedure.

You can also get free and impartial advice from the Citizen's Advice Bureaux.