Current vacancies

Working at Three Rivers

Meaningful, fulfilling and rewarding

Great things can happen when you are inspired, fulfilled, and bring your ambition to work.

Three Rivers District Council is a great employer, and a recent survey of staff showed just how positive they feel about working here. Of those who took part, 88.3% said they found their work at the council fulfilling and rewarding; More than 90% said their council colleagues help and support them; And 89.3% said they found they have meaningful targets to work towards.

Look at our current vacancies and see how you could be part of Three Rivers.

Customer Service Representative

Customer Service Representative
Permanent, Part Time (30 hours per week)
£31,069 - £32,582 per annum (pro-rata)

We are looking for a Part Time (30 hours) Customer Service Representative - working 4 x 7.5 hour days

We are seeking a new enthusiastic team member who has the commitment, drive and passion for customer care, to work alongside the other team members in our Customer Service Centre (CSC).

The role involves providing excellent customer service, through responding to a wide range of enquiries, to all our customers who contact us either through our digital communication platforms, emails, telephone or face-to-face in our Visitor Centre.

You should have a flair for giving excellent customer service and to be able to demonstrate a high standard of communication including written, verbal, and IT ability.

All training for this position is delivered in-house which ensures you have the support and knowledge to deliver the service.

A flexible approach is required to cover shifts across our opening times of 8.30am–5.30pm Monday to Thursday and 8.30am -5.00pm Friday.

We invest in our staff and operate an academy approach, which means that when vacancies arise in other council departments our CSC staff will have gained knowledge and experience in those services to confidently apply for those roles.

We offer an excellent benefits package, including competitive salary, 29 days holiday - rising to 31 days (pro rata), a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle to work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

If you’d like to come and join our team, please complete the application form and include examples of why you should be considered, and the experience, skills and knowledge that you would bring to this role.

A basic DBS / Enhanced DBS check will be carried out for this post

Should you require further information please contact Mandy Baker, Customer Services Manager 01923 776611.

Closing date for applications is midnight on 18th January 2026 with Assessments and Interviews being held on Tuesday 27th January 2026 for those who are shortlisted.

Please note - we may close this role early if we receive an unprecedented volume of applications.

Three Rivers District Council’s corporate vision is that the district be a great place to live, work and visit. That vision is one we hold for everyone. The council is dedicated to the promotion of equality of opportunity and to removing any discrimination in service delivery, procurement, employment and improving access to services for all residents.

Apply Here

Apprentice Customer Service Representative

Contract: 18 month fixed term contract 

Salary: £12.21 per hour 

Closing date: 1st February 2026

The Department: Customer Service Centre

What we are looking for:-
A great opportunity has risen for an 18 month Apprenticeship position within our Customer Service Centre team. The role requires you to enrol onto the Keits Customer Service Practitioner Level 2 module and to successfully complete the programme (more information on the module can be found here https://keits.co.uk/). You will learn how local government is run and get the opportunity to gain working knowledge through the many different services Three Rivers District Council Customer Service Centre supports, dealing with enquiries through a variety of media, including telephone contact and admin duties whilst studying for this qualification.

We are looking for individuals who are ready to learn, are proactive and can work using their own initiative with appropriate guidance. The Apprentice must have a keen interest in customer care and have the drive and motivation to succeed in delivering the required results.

What we offer:-
We offer an excellent benefits package, including competitive salary while you learn and gain valuable experience in the public sector, 29 days holiday, a generous employer contribution pension scheme, life assurance, career development, free on-site parking, cycle to work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

For an informal discussion about the post, please contact Mandy Baker, Customer Service Manager (T:) 01923 776611

A basic DBS check will be carried out for this post

Three Rivers District Council’s corporate vision is that the district be a great place to live, work and visit. That vision is one we hold for everyone. The council is dedicated to the promotion of equality of opportunity and to removing any discrimination in service delivery, procurement, employment and improving access to services for all residents.

Apply Here

Watersmeet Theatre Manager

The Department: Watersmeet

Closing date: 2 February 2026
Salary range: £38,325 - £40,197 per annum including London Weighting

The Role: Theatre Manager
Reporting to the Head of Communications, Customer & Culture, you will have overall responsibility for the efficient and effective management of Watersmeet, overseeing shows, films, hires, events and the annual pantomime. You will lead a dedicated team and work collaboratively across the council to shape the future direction of the venue. You will also contribute towards the wider Communications, Customer & Culture Service, environmental sustainability initiatives, and occasional council-wide duties, including support for elections when required.

What we are looking for:-
You will be an experienced and confident arts venue professional with a strong track record of live theatre programming and managing a busy theatre or cultural venue. You bring strong financial and operational management skills, experience of leading and developing staff and volunteers, and a clear commitment to delivering excellent customer and audience experiences. You are commercially aware, highly organised and able to balance strategic planning with hands-on delivery in a fast-paced environment. You demonstrate political awareness and are confident working within a local government context, including engaging with councillors, contributing to reports and presenting information to committees. With excellent communication and relationship building skills, you work effectively with artists, partners and colleagues, and bring a flexible, resilient and proactive approach to meeting challenges.

This role will predominantly be based on-site at Watersmeet, Rickmansworth with approximately 4 days per week in the office at the Theatre.

What we offer:-
We offer an excellent benefits package, including competitive salary, 29 days holiday - rising to 31 days (if applicable), a generous employer contribution pension scheme, life assurance, flexible working, career development, free on-site parking, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

For an informal discussion about the post, please contact Josh Sills - Head of Communications, Customer & Culture (E:) josh.sills@threerivers.gov.uk

A basic DBS check will be carried out for this post.

Three Rivers District Council’s corporate vision is that the district be a great place to live, work and visit. That vision is one we hold for everyone. The council is dedicated to the promotion of equality of opportunity and to removing any discrimination in service delivery, procurement, employment and improving access to services for all residents.

Apply Here

Three Rivers District Council Human Resources 2 September 2021

Privacy Notice for Job Applicants

This provides information about how your data is collected, how it is used and the basis for processing your data during the recruitment process.

Three Rivers District Council (TRDC) is the data controller under the Data Protection Legislation as we collect and process personal information about you in order to process your job applications for our advertised vacancies.

This notice explains why we ask for your personal information, how that information will be used and how you can access your records. Any questions regarding our privacy practices should be sent to the Council’s Data Protection Officer (DPO) on the contact details provided below.

How does the Council collect your personal data?

The Council collects your information in a variety of ways but mostly through information provided by you to support your job application. For example, data might be contained in application forms, CVs or résumés, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.

What will we do with the information you provide to us?

All of the information you provide during the recruitment process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application.

We will use the other information you provide to assess your suitability for the role you have applied for.

We do not collect more information than we need to fulfil our stated purposes and we will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.

Application stage

If you use our online application system, your personal details will be collected on our behalf by Webrecruit our third-party data processor partner. You can read the Webrecruit Privacy Notice by clicking here.

What information does the Council collect?

The Council collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;

• details of your qualifications, skills, experience and employment history;

• information about your current level of remuneration, including benefit entitlements;

• whether or not you have a disability for which the Council needs to make reasonable adjustments during the recruitment process;

• information about your entitlement to work in the UK; and

• equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief

• any other additional information provided by you in the context of the recruitment and selection process

The Council collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment (including online tests).

The Council will also collect personal data about you from third parties, such as references supplied by former employer and information from criminal records checks. The Council will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the Council process personal data?

The Council needs to process data to take steps to enter into a contract with you.

In some cases, the Council needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The Council has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the Council to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The Council may also need to process data from job applicants to respond to and defend against legal claims.

Where the Council relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of employees or workers and has concluded that they are not.

The Council processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment. We also carry out a pre-employment health assessment on everyone before they start.

Where the Council processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes.

We carry out DBS check on all staff, the Council is obliged to seek information about criminal convictions and offences. Where the Council seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The Council will not use your data for any purpose other than the recruitment exercise for which you have applied.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This may include members of the HR and team, interviewers involved in the recruitment process, managers in the business area with a vacancy.

The Council will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The Council will then share your data with former employers to obtain references, and the Disclosure and Barring Service to obtain necessary criminal record checks where relevant.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the Council during the recruitment, assessment and on boarding processes. However, if you do not provide the information, the Council may not be able to process your application properly or at all.

How long is the information retained for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

· Successful candidatesWe retain employee files throughout the course of your employment with us and for a further seven years following your termination date. Three Rivers District Council Human Resources 5 September 2021

· Unsuccessful candidatesYour personal data will remain on the Fusion Plus system (provided by Webrecruit) for 12 months (unless you ask for it to be deleted sooner). We will send out reminders to candidates about the removal of their information 14, 7 and 2 days before deletion from their most recent application. If you respond to say you would like your details to be retained, they will be kept for a further 12 months (at which point we will contact you again). If you do not respond giving permission for us to keep your details, they will be deleted from the system.

Equal Opportunities information

Equal Opportunities information will be sought and held in an anonymised version for the purposes of analysing statistics.

Management information

Any details held after 12 months for which we no longer have permission to hold in full detail will be anonymised solely for the purposes of producing Management Information.

Offer of employment

If we make an offer of employment, we will ask for information from you and third parties so that we can carry out pre-employment checks. You must successfully complete preemployment checks before your employment with us can commence. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability. To do this, we will therefore require you to provide the following:

• Proof of your identity – you will be asked to attend our office with original documents, e.g. passport, driving license, and or birth certificate. We will take copies of these.

• Proof of address – We will request you to bring in a house hold bill that was issued no longer than 3 months ago e.g. electricity, water and or gas bill. We will take copies of these.

• Proof of your qualifications where relevant to the job – you will be asked to attend our office with original documents. We will take copies of these.

• References - we will contact your referees directly using the details you provide in your application, to obtain references from your former employers and/or personal referees.

• Occupational Health Clearance - we will ask you to complete a questionnaire about your health, which will help determine if you are suitable to undertake the work that you have been offered, or advise us if any adjustments are needed to the work environment or systems so that you may work effectively. This is done through our Occupational Health provider, Optima. Three Rivers District Council Human Resources 6 September 2021

• Criminal records check – for all roles, the council is obliged to seek information about criminal convictions and offences because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment. You will be advised of the level of DBS check that is applicable to this role and you will be asked to complete an application for an appropriate level of Disclosure and Barring (DBS) check. You will be required to submit your DBS Certificate once received, for checking by your Hiring Manager. The role will influence the level of DBS check required. Dependent on the level of check, your certificate might detail both unspent and spent convictions amongst other information. Once viewed, no record of your certificate will be held by the Council other than confirmation that it has been viewed and is acceptable for the role.

When your employment commences, we will also ask you for the following:

• Bank details – to process salary payments

• Emergency contact details – so we know who to contact in case you have an emergency at work

• Details of relevant pension scheme membership

How does the Council protect data?

The Council takes the security of your data seriously. The Council has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. For details please refer to the Council’s data protection Privacy Policy

Where the Council engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request; you can request for a copy of your information by clicking here • require the Council to change incorrect or incomplete data;

• require the Council to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;

• object to the processing of your data where the Council is relying on its legitimate interests as the legal ground for processing; and

• ask the Council to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the Council's legitimate grounds for processing data

Data Protection Officer

The Council’s Data Protection Officer (DPO) is responsible for overseeing compliance with this privacy notice. If you have any questions or wish to make complaint about how we handle your personal information, please contact the Data Protection Officer on the details below:

Data Protection Officer (DPO)
Three Rivers District Council
Three Rivers House
Northway
Rickmansworth
WD3 1RL 

Tel: 01923 776611
Email: dataprotection@threerivers.gov.uk

If you are not satisfied you can complain to the Information Commissioner’s Office at:-

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545745

Or you can visit their website at www.ico.org.uk

Changes to this privacy notice
We keep our privacy notice under regular review.

This privacy notice was last updated in September 2021.

External Partner Vacancy - Open Spaces Team Member

Aldenham Parish Council are looking for an enthusiatic person who enjoys working outside to join their Open Spaces Team. 

This role will carry out manual work within their award winning Green Flag Open Spaces team, helping to maintain over 68 acres of open space, play equipment, field, copses and woodland.

Jobs Include:

- a wide range of maintenance duties

- use of various machienery

- litter picking

- shrub/allotment clearance

- maintenance of hanging baskets in Redlett High St.

Training and PPE will be provided.

Full driving licence required.

Salary: £27,254 - £29,064 (pro rata £21,729 - £23,172.65) per annum, depending on experience and qualifications.

In addition to the salary the council offers 23 days pro rata annual leave (plus 2 statutory days), bank holidays, birthday day off, membership of the pension scheme and free parking.

Working hours will be Tuesday - Thursday 7.30am - 3.30 pm and Friday 7.30am - 3pm. 

For full details and to apply, click the link below.

Full Details and Apply