Policy, Training and Quality Officer

Three Rivers and Watford Shared Service

What we are looking for:
You'll be responsible for monitoring the quality of the customer service delivered by the Revenues and Benefits Teams. This will involve completing quality checks across the service, making sure staff are doing the right things and preparing reports to tell management how our quality standards are looking.

Crucially, you'll determine the training needs of staff and organise interventions that drive up quality of customer service. You'll work with colleagues to maximise their understanding and commitment to deliver the best results for customers in all they do.

Please note there is a requirement for some office working (1 or 2 days a week) with this role .

What we offer:
Salary range £30,088 to £33,712 including London Weighting.

We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 30 days (if applicable), a generous employer contribution pension scheme, life assurance, flexible working, career development, free on-site parking, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

For an informal discussion about the post, please contact Lora-Jo Watson, Data Performance Manager on 01923 278203.

Closing Date: 18th May 2022. To apply for this role click here.