Search

Service Standards

The Housing Team at Three Rivers District Council is committed to providing a quality service to each customer that we deal with and ensuring that our services are relevant to the needs of all sections of the community.

What you can expect from the Housing Team:-

Applying for social housing service standard

Housing Advice and Options service standard

Three Rivers District Council's Housing Service is situated in Three Rivers House, Rickmansworth. Our aim is to help members of the public deal with a range of housing related problems including rent or mortgage arrears, evictions and harassment etc.

As well as Housing Options and Advice, staff also advise and assist with cases of homelessness and threatened homelessness. Our objective is to offer housing options advice and support services which keeps you in your home and prevent homelessness.

Our Housing Advice Officer and Housing Options Officers are available to discuss your circumstances in person at the Council Offices, by phone or via email.

From Tuesday 29th August 2017 the Housing Options service is provided by 5 drop-in sessions at the Council office and 5 telephone advice line sessions as follows:

Monday         9am to 1pm      Housing Advice Drop-In      
    1pm to 5.30pm   Telephone Housing Advice Line
         
Tuesday   9am to 1pm   Telephone Housing Advice Line
    1pm to 5.30pm   Housing Advice Drop-In
         
Wednesday   9am to 1pm   Housing Advice Drop-In
    1pm to 5.30pm   Telephone Housing Advice Line
         
Thursday   9am to 1pm   Telephone Housing Advice Line
    1pm to 5.30pm   Housing Advice Drop-In
         
Friday   9am to 1pm   Housing Advice Drop-In
    1pm to 5.30pm   Telephone Housing Advice Line

 

Therefore if you wish to speak to the team in person regarding your housing options you can attend our offices during the drop in times however you can also receive advice and assistance on your housing options during the telephone advice line sessions by calling 01923 776611 and speak with a member of the team.

We will aim to assist all applicants to take reasonable steps to attempt to resolve their own housing need which could be by sourcing accommodation in the private rented sector, shared ownership properties or through home ownership schemes.