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Customer Service Charters and Performance

Customer Service Charter:

Customer Service Charter (October 2017) (pdf)

Development Management Performance:

The Department for Communities and Local Government sets targets for local authorities to determine planning applications. These are set as a % of applications received by category to be determined within a set period of time. The document below sets out how we have performed against these targets.

Development Management Performance (June 2017) (pdf)

Also see planning statistics at Communities and Local Government website. 

General Council Information:

More information: