Business Rates

Business Rates

The Non-Domestic Rates, or Business Rates, collected by councils are the means by which businesses and others who occupy non-domestic property make a contribution towards the cost of local services.


Check Challenge Appeal:

If you have reason to believe that your 2017 rateable value is not correct, follow the instructions provided on the site.  You will need to do the following:

An appeal on your 2017 rateable value is not possible, and may not be necessary, until you have completed CHECK and CHALLENGE.

Roles and Responsibilities

The Valuation Office Agency (VOA), an executive agency of HMRC, is responsible for assessing all rateable Values across England and Wales by using property details such as rental information.

The local Authority then uses the Rateable Value and the Business Rates Multiplier (set by Central Government) to calculate your Business Rates Bill.

What is The Rateable Value

The Rateable Value is assessed by the Valuation Office Agency, which is an Agency of HM Revenues and Customs

A property’s rateable value is an assessment of the annual rent the property would rent if it were available to let on the open market at a fixed valuation date

  • Until 31 March 2017, the Rateable Values will be based on a Valuation date of 1 April 2008.
  • From 1 April 2017, the Rateable Values will be based on the valuation date of 1 April 2015

If you think your rateable value is incorrect, you can find and view your property details here:

What is a Revaluation?

The VOA regularly reassesses and updates the rateable values of all business properties usually every five years. This is called a Revaluation. This is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market. Revaluation does not raise extra revenue overall.

How can I find out more?

For more information on the 2017 Revaluation, rateable values, and business rates go to

You can also estimate your business rates bill, including any small business rate relief we may apply.

Valuation Office Ageny Leaflet (pdf)

Business rates can be contacted using by email at In this section, there is information on:

  • How to appeal against a rateable value
  • Exemptions for empty or part-occupied properties
  • An explanation of how Business Rates are calculated
  • Who is liable for paying Business Rates
  • How to apply for relief from paying Business Rates

Freedom of Information requests

The Council now publishes information about Business Rates accounts:

Business Rates Contact information

Business rates or National Non Domestic Rates (NNDR) are a national tax collected from all occupiers or owners of non-domestic property.

Revenues and Benefits are open 08:45am to 5:15pm, Monday to Thursday and 08:45am to 4:45pm on Friday.

Call 01923 278187
Pay by phone (24/7) on 0345 606 6465

If you need to contact us about your National Non-domestic rates (NNDR), Please ensure you include your full name, address and Business Rates Account Number

Click here to register for self service

Business Rates