Council is continuing to improve online services

24th January 2017

The internet and wider digital connectivity agenda is fast becoming the essential infrastructure of the 21st Century, therefore, Three Rivers District Council has been improving its online services and achieving savings with its new on-line service provisions.

Residents can now make payments, applications, requests and report faults through a single sign-on portal/account for all council services at The project has cut down on telephone and in-person interactions and as a result provided more efficient and user-friendly online services. Through our new customer portal, we have helped make things easier and quicker for residents, as well as ensuring residents have access to our quality services.

The Customer Contact Programme is just one of the many ways that the Council has successfully been able to generate income and save expenditure. With significant financial pressures and cuts in central government grant, in line with all local authorities in this country, the Council has a savings target of £1.4M reduction in the net revenue budgets over the medium term and through identifying services and functions that can be delivered by electronic methods, it has helped realise the potential for savings and income generation.

Councillor Matthew Bedford, Lead Member for Resources said “We are clear we need to modernise as an organisation, taking full advantage of the new digital world that is open to us and continue to deliver the high quality services our residents expect.”

You can view our customer portal at