Contact Details: Waste Collection

Frozen Brown Bins
If your brown bin is not emptied because the contents are frozen please note that we will be unable to return until your next collection.  We apologise for any inconvenience caused.

We've been listening....

Heavy brown bins
We have received a number of calls from people whose brown bins have disappeared on collection days.  Upon checking our records we can see that the crews reported that, as these bins were too heavy, they fell into the back of the lorry.  We will replace your brown bin, but would ask all residents to ensure that they do not overfill the brown bins. If you brown bin feels heavy to move please keep some back for the next collection.

Contaminated brown bins
We send out letters to people who contaminate their brown bins, so they know what they did wrong and can correct it in future.  Unfortunately we have sent a few letters to incorrect addresses as it is difficult for our crews to determine which bin belongs to which house.  It would be really helpful if residents could number their bins to help us reduce this problem. 

Not enough recycling boxes?
In a recent survey we noted that 157 residents thought the recycling boxes were too small, especially for plastic bottles and cans.  Please note that you are able to have as many recycling boxes as you need, so please call us on 01923 776611 or use our online services to request more.

Also, don't forget you can recycle aerosols in the recycling box with plastic bottles and cans, and we can now also accept Yellow Pages in with the paper recycling.

Thank you for your assistance with these matters.


Check out the new website www.ourclimateischanging.com, which includes a short video about how to use your kitchen caddy.


The Council provides a green bin for domestic waste that cannot be recycled or composted.

We also provide recycling boxes for the kerbside collection of paper, glass, cans, cartons and plastics and a brown bin for the kerbside collection of garden waste, most cardboard and food waste.