Service Delivery Standards

The following are our target response times to requests for service:

• Respond to a telephone call within 24 hours
• Written response to a letter/fax/email within 5 working days
• Out of Hours Service telephone response within 30 minutes, or if outside core hours by 8 pm that day
• Pest Control treatment within 14 days
• Collection of a found/stray dog the same day if reported within office hours
• Process licence applications within 2 working days

For further details of how we respond to complaints and requests for service see the Environmental Health Policy - Complaints/Request for Service policy.

Three Rivers District Council has signed up to the Concordat on Good Enforcement, which can be found below. This means that in all our enforcement activities we strive to be open and discuss problems and resolutions with all parties concerned seeking, where possible, a conclusion without the need for formal action. In the case of formal action all parties will be made aware of what action is being taken and why. For full details of all our enforcement policies download the Environmental Health Enforcement Policies below.

Enforcement Policy - Concordat. DOWNLOAD