Public Access Help Page

Public Access is available on-line between 4am and 11.30pm each day.

Public Access has encountered some technical problems related to the viewing of plans associated with various applications. Please accept the Council's apologies for any inconvenience caused by this and please inform us of any problems you encounter by e-mailing enquiries@threerivers.gov.uk or telephone 01923 776611.

Printing Plans

If you are experiencing problems with printing plans onto A4 paper and getting the whole image onto that size of paper, this workaround has been identified:

• First, save the image to your PC (one way to do this is to click the disk icon that appears on the image when you mouse over it);
• Then open the file with either: "Windows Picture and Fax Viewer" or "Paint". You should right click the file and select 'open with' and then choose the appropriate program;
• In "Windows Picture and Fax Viewer" - you should be able to select print and follow the print wizard through (there should be no need to change any print/page setup preferences);
• In "Paint" - Ensure that 'fit to one page by one page' is set under page setup and then select print;
• If you want to print multiple items at a time then it is suggested that "Windows Picture and Fax Viewer" is used as you can select all the files in a set place on your Hard Drive. To do this follow the advice above for a single image and then select multiple items in the 'picture selection box'.

Please note that this advice is given only on the basis that a plan is printed solely for consultation/comparison purposes and no further copies are made.

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