Have Your Say

Comments, compliments and complaints

It’s time to have your say! Tell us what you’re thinking, what’s on your mind, what’s bugging you and what’s making you happy.



We really want to hear from you if you have visited a venue in Three Rivers, your children have taken part in a playscheme or an activity organised through the Council.

Maybe you’re a regular walker at one of the beautiful nature reserves or green spaces in the district. What was it like? Litter strewn or a great place to enjoy at your leisure? 

Have you seen the outdoor gyms which are located at Leavesden Country Park, Barton Way Play Area, Oxhey Playing Fields, Ebury Play Area and West Hyde, Maple Cross? Have you tried them? What did you think? Are you over 60 and making the most of our swimming offers in the district or maybe you hadn't heard of them?

If we’re getting something wrong or something’s just not quite right, or we’re doing something well then please take this opportunity to tell us. The information you provide us will help us to improve the activities and events we offer to Three Rivers residents and it will help us with future marketing. We rely on feedback from our residents, whether it comes in the form of complaints, praise or comments.

You can then help us to ensure that we meet our commitment to you:

Three Rivers District Council aims to provide a high quality leisure service that offers a mix of activities for all ages and abilities. Everyone who uses one of our Leisure services is entitled to:

• A high quality service, delivered by welcoming, skilled and helpful staff
• Fair and equal access to all services
• Safe, clean and well maintained buildings and equipment
• A prompt and full response to suggestions or complaints

 
Listening and improving

Everyone makes mistakes, and if we have failed to deliver a high quality service then we want to know about it.

You can register a complaint by emailing leisure@threerivers.gov.uk, by phoning 01923 776611 or by writing to Leisure & Community Services, Three Rivers District Council, Northway, Rickmansworth WD3 1RL. 

You can find out more about the Council’s complaints procedure at  www.threerivers.gov.uk/Default.aspx/Web/ComplimentsComplaintsCouncil

Your complaint will be acknowledged in writing within 3 working days of receipt, and a full written reply will, in most cases, be sent to you within 10 working days.

However, the Leisure & Community Services section aims to reply in full, within 8 working dates of receipt.

Occasionally, we may not be able to give you a full response within 8 working days, i.e. for a very complex complaint, in which case we will let you know when you can expect a full reply.

When we acknowledge your complaint we will give you the contact details for the officer who is dealing with it.

Leisure Venues

If you have visited one of our venues managed by Hertsmere Leisure Trust and you have a comment, compliment or complaint to make you can either ask for the site manager, or contact us (as above) and we will pass your message on.

These venues are Sir James Altham Pool and The Centre, South Oxhey, William Penn Leisure Centre in Mill End and Rickmansworth Golf Course.  

If you have visited Watersmeet recently for an event or as a hirer of the venue please follow the link to the Watersmeet website page and either complete the hire evaluation form or email your comments to Watersmeet@threerivers.gov.uk

Parks and Open Spaces

If you have a comment to make on any of the parks, open spaces and trees in the district contact us by emailing leisure@threerivers.gov.uk.

Full details on our Service standards for the Tree and Landscape team can be viewed or downloaded below

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