Corporate Resources and Governance
The Corporate Resources and Governance Directorate has eight departments providing customer orientated services and support to other departments that deliver front-line services. Four of the departments provide a shared service for Three Rivers and Watford Borough Council.
Corporate Services
The Corporate Services section provides a diverse range of centralised services including Communications, Office Services and Emergency Planning. The service has responsibiltiy for the delivery of both mandatory and discretionary services that ensures compliance with government policy and legislation as well as supporting the organisation on governance issues such as risk management, Data Protection and Freedom of Information.
The department is managed by Phil King, Emergency Planning and Risk Manager.
Telephone: 01923 727260 E-Mail: phil.king@threerivers.gov.uk
Customer Services Centre
The Customer Services Centre provides a front line Callcentre, Reception and One Stop Shop service for the Council on behalf of all its services.
The department is managed by Billy Hall, Customer Services Centre Manager
Telephone: 01923 727257 E-Mail: billy.hall@threerivers.gov.uk
Democratic Services
The Democratic Services department provides Committee Administration support to the Council and organises Elections and compiles the Electoral Register.
The department is managed by Elwyn Wilson, Democratic Services Manager.
Telephone: 01923 727248 E-Mail: elwyn.wilson@threerivers.gov.uk
Finance
The Finance department provides a shared service for Three Rivers and Watford Borough Council. It is not a front line service but supports those front line services in achieving the Councils aims and objectives. The Section has a corporate governance role and gives corporate accountancy advice on legislative changes and the financial implications of proposals. It ranges from setting the Council’s budget, budget monitoring, final accounts through to the published financial statements together with advice and support to officers and committees. For further information, see the Medium Term Financial Plan, External Auditor's Reports and the Statement of Accounts.
Additionally the department is responsible for treasury management (investment and borrowing), insurances, value added tax, income control, banking services, administration and control of creditors and purchase order systems. The department is also responsible for the prevention, detection and prosecution of fraud.
The section is managed by Alan Power, Accountancy Manager.
Telephone: 01923 727196 E-Mail: alan.power@threerivers.gov.uk
Human Resources
The Human Resources department provides a shared service for Three Rivers and Watford Borough Council. The department provides managers and staff advice and support on:
- Recruitment
- Employee Relations
- HR Policies and Procedures
- Training and Development
- General HR advice and support
The department is managed by Terry Baldwin, Head of Human Resources
Telephone: 01923 727238 E-Mail: terry.baldwin@threerivers.gov.uk
Information and Communications Technology
The Information and Communications Technology department provides a shared service for Three Rivers and Watford Borough Council. It provides support and advice to all departments in the provision, and maintenance of ICT systems, solutions and services.
The section is managed by Avni Patel, Head of ICT
Telephone: 01923 727330 E-Mail: avni.patel@threerivers.gov.uk
Legal Practice
The Legal Practice provides legal advice and support to the whole Council which includes officers and Members . It does not provide legal advice to the general public. It is not a front line service but supports front line services in achieving the Councils aims and objectives.
The section is managed by Anne Morgan, Solicitor to the Council.
Telephone: 01923 727206 E-Mail: anne.morgan@threerivers.gov.uk
Revenues and Benefits
The Revenues and Benefits department provides a shared service for Three Rivers and Watford Borough Council. It is responsible for the administration of Council Tax Benefits and Housing Benefits.
The department is responsible for the billing and collection of Council Tax and National Non-Domestic Rates.
The department is managed by the Head of Revenues and Benefits (currently vacant)
Telephone: 01923 727202 E-Mail: